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Technical Support Specialist

2 months ago

City of Parramatta Council, Australia West Recruitment Pty Ltd Full time
Job Summary

We are seeking an experienced Technical Support Engineer to join our innovation team. This role involves delivering projects and new products within the business, working closely with the senior team members, and collaborating with the innovation team to develop cutting-edge products and implementations.

About the Role

The successful candidate will have a bachelor's degree, certification, or training course in a relevant field, with 3-5 years of experience in an IT Helpdesk or IT Support role. They will be self-motivated, highly organized, and a team player with excellent communication and rapport-building skills.

Key Responsibilities
  1. Deliver projects and new products within the business;
  2. Work closely with the innovation team to develop cutting-edge products and implementations;
  3. Install, maintain, and support Windows Servers and operating systems;
  4. Support Office 365;
  5. Configure firewalls, routers, and switches;
  6. Troubleshoot hardware and software issues;
  7. Evaluate problems and escalate to appropriate internal teams where necessary.
About You
  1. A bachelor's degree, certification, or training course in a relevant field;
  2. 3-5 years of experience in an IT Helpdesk or IT Support role;
  3. Experience with Android, Windows, and Linux environments;
  4. Self-motivated, highly organized, and a team player;
  5. Excellent communication and rapport-building skills;
  6. Good communication and rapport-building;
  7. Experience working with people to deliver solutions and resolve issues;
  8. Excellent time management and organizational skills.
Benefits
  1. Internal and external learning and development programs;
  2. Global brand name employer;
  3. Blacktown location with parking - work close to home;
  4. Innovative market leader - exciting new products;
  5. Opportunity to expand skills beyond IT support;
  6. Clearly defined career progression and advancement opportunities;
  7. Social culture - friendly and outgoing team that celebrates success;
  8. Discounts across their products;
  9. Flexible environment;
  10. Incentive pack access and recognition programs.