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Technical Support Officer

1 month ago

Parramatta, Australia Parramatta City Council Full time

Job Description

We prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting national police checks, working with children checks, and thorough reference checks. 

About the role

As the Technical Support Officer, you will be the point of contact and referral for technology at Wentworth Point Community Centre and Library. 

This role is responsible for the multipurpose facility’s technical specialist skills and provision of a high-quality customer service to internal and external customers, particularly responding to technical support and troubleshooting. 

Key Responsibilities: 

  • Delivery of training and capacity building to staff and customers around digital tools and IT systems and to monitor and maintain computer systems, devices and networks.
  • Monitor and maintain computer systems, devices and networks including AV, IT and Library technology such as RFID. 
  • Provide guidance to internal and external stakeholders about digital tools and IT Systems. 
  • Install and configure computer hardware operating systems and applications. 
  • Conduct electrical safety checks on computer equipment. 

About You 

We are looking for someone with: 

  • Recognised technicians qualification in information Technology, Information Science, Librarianship or relevant work experience in Information Technology, Library or Customer Service work. 
  • Demonstrated experience and success in an equivalent position with capability of performing a wide range of information technology work
  • Good communication skills, including understanding the needs of people from a non-English speaking background.
  • Demonstrated experience in or understanding of latest technologies used in multifaceted community facilities such as network systems, booking systems, internal security arrangements, audio-visual, and other communications systems.
  • Sound understanding of automated library systems and current technological applications in the information and library environment including RFID.
  • Sound problem-solving skills and ability to prioritise visitor needs and tasks.
  • Computer skills including experience with a range of office applications and an ability to use Intranet / Internet.
  • Ability to facilitate informal learning environments e.g. information technology sessions to internal or external customers.

What’s on offer 

This is a 6-month term contract opportunity. 

This position offers an attractive remuneration from $85,293 to $93,952 plus 11.5% superannuation.

Want to know more? 

Further information regarding the requirements of this role can be found in the attached Position Description. 

How to apply 

Candidates must apply online attaching a working with children check with your application. 

Applications close 9pm, Thursday 21st November 2024 and will not be accepted through any other medium.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. 

The successful candidate is required to be vaccinated (at least 2 doses of a TGA approved COVID-19 vaccine) in accordance with Council's vaccination policy. Candidates may submit a medical contraindication for Council's consideration.

This position requires the preferred candidate to undergo a Criminal History Records check. A criminal history does not necessarily disqualify a prospective candidate from selection.  

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result. 

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, veterans, LGBTIQA+ and other culturally diverse groups.  We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.