
Key Guest Experience Manager
6 days ago
Job Description:
">We are seeking an experienced and skilled Front Office Supervisor to oversee the front office team, ensuring seamless operational tasks execution. The ideal candidate will possess a deep understanding of the hotel's operations and be able to provide exceptional guest experiences.
">- Supervise and support the front office team with general operational tasks
- Be an expert on the hotel's operations and local surroundings to exceed guest expectations
- Assist guests throughout their stay, from check-in to departure
- Handle general inquiries and provide genuine service with each guest interaction
- Build relationships with existing and new guests to drive future bookings
- Take guest reservations and perform cash handling & credit card responsibilities
- Oversee service standards and implement improvement initiatives
- Be an approachable and confident supervisor by providing comfort and support to the front office staff
- Experience with OPERA property management system or similar software
- Relevant experience in a supervisory role
- Working rights in Australia
- Self-motivation and enthusiasm for career growth
- Smart solutions and a can-do attitude
About You:
">As a Front Office Supervisor, you will have the opportunity to develop your skills and expertise while making a positive impact on our guests' experiences. If you are a motivated and results-driven individual looking for a challenging and rewarding role, we encourage you to apply.
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Guest Experience Specialist
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