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Senior Technical Support Specialist
2 weeks ago
Job Summary
We are seeking a skilled technical professional to join our team as a Senior Support Analyst. The successful candidate will be responsible for providing expert-level application support to our customers, including troubleshooting and resolving complex technical issues.
This role requires strong analytical skills, attention to detail, and excellent communication abilities. You will work closely with internal teams to ensure seamless issue resolution and provide mentorship to junior team members.
About the Role
- Provide technical support to customers via phone, email, or in-person
- Troubleshoot and resolve complex technical issues
- Collaborate with internal teams to ensure effective issue resolution
- Mentor junior team members to improve knowledge and skills
- Stay up-to-date with industry trends and technologies
Requirements
- Bachelor's degree in Computer Science or related field
- 3+ years of experience in technical support
- Expert-level knowledge of SQL Server and Azure
- Excellent analytical and problem-solving skills
- Strong communication and interpersonal skills
What We Offer
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Opportunity to work with a dynamic and experienced team
- Flexible work arrangements
About Us
We are a leading animal health technology company dedicated to advancing veterinary medicine. Our mission is to deliver innovative solutions that improve the lives of animals and their owners.
