Succeeding in Key Account Management

7 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $100,000 - $140,000
Key Account Manager

We are seeking a highly skilled Key Account Manager to develop and implement strategic plans that ensure product adoption, drive customer satisfaction, engagement, and retention.

This role requires strong relationship management skills, with the ability to understand the full sales cycle from both a sales and technical strategy perspective. The ideal candidate will be responsible for generating repeatable strategies of technology adoption for customers, liaising between internal and external stakeholders, and establishing trusted advisor relationships.

Key Responsibilities:

  • Create business value assessment programs by developing customer success metrics to support product on-boarding, product adoption, and customer retention and satisfaction goals.
  • Lead and serve as technical account manager on enterprise-level accounts, coordinating support efforts and organizing solution delivery.
  • Maintain customer technical account portfolios to provide technical guidance and recommendations.
  • Align product lines to satisfy customer business needs.
  • Determine individualized customer success plans using NPS metrics and other customer data.
  • Work closely with account managers to understand sales strategies and identify key areas to drive customer satisfaction.
  • Shepherd existing customers through contract renewal cycles and execute renewals with Customer Success Representatives and/or sales teams.

Requirements:

  • Bachelor's degree in a related field.
  • 3+ years of experience in technical consulting roles, such as technical account management or technical business analysis.
  • Strong customer satisfaction, service, adoption, and retention experience.
  • Excellent written/verbal communication, organization, presentation, and project management skills.
  • Ability to work individually and within a global team setting.
  • Willingness to learn and adapt in a fast-paced environment.
  • Strong experience communicating with different stakeholders and decision-makers.
  • Expert customer relationship management skills.
  • Advanced understanding of business objectives through requirements gathering and analysis.
  • Impeccable organizational awareness skills.

Preferred Technical Skills:

  • Understanding of Microsoft SharePoint architecture, components, and configuration.
  • Working knowledge of TCP/IP, DHCP, DNS, Active Directory, SMTP, and DHCP technologies.
  • Working technical knowledge of current software protocols and Internet standards.

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