Community Banking Customer Service Representative

4 days ago

Melbourne, Victoria, Australia beBeeCustomerService Part time $59,000 - $79,000
Customer Service Representative

This is a dynamic role where you will be the face of our service delivery, giving you the autonomy to do what you do best - helping customers achieve their banking goals.

The ideal candidate will have experience in customer service environment and the ability to achieve targets. They should also have strong attention to detail to ensure secure, accurate transactions with a risk mindset.

We are looking for someone who is confident to communicate with new and existing customers face to face and over the phone. The eagerness to understand and communicate what makes our bank different is also essential.

The successful candidate will be part of a dedicated team focused on promoting local growth and nurturing meaningful relationships. Our branch staff are actively engaged in community events, providing support to small businesses, and addressing the specific needs of the community.

Key Responsibilities:

  • Exploring customers' needs through in-depth conversations to help them achieve their financial goals
  • Supporting our customers with their digital literacy and online banking needs
  • Being the face of the branch and customer service
  • Embracing an attitude of lifelong learning
  • Building connections with customers and the community

Benefits:

  • Health and wellbeing support
  • Flexible policies and career opportunities
  • Access to corporate university 'BEN U'

What We Offer:

At Bendigo Bank, we believe in making a difference in people's lives. We are committed to creating a workplace that values diversity, inclusivity, and work-life balance. If you are passionate about delivering exceptional customer service and making a positive impact in your community, then this may be the perfect opportunity for you.

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