Banking Customer Service Representative

1 week ago

Melbourne, Victoria, Australia beBeeCustomerService Full time $50,000 - $62,000
About the Job

This is an exciting opportunity to work with customers in a fast-paced banking environment. As a Customer Service Specialist, you will be responsible for managing customer queries and resolving issues in accordance with the bank's policies and procedures.


Key Responsibilities:
  • Manage customer inquiries and respond to their concerns in a timely and professional manner.
  • Provide exceptional service to customers via phone calls, online chats, emails, and social media platforms.
  • Identify opportunities to assist customers with the bank's range of products and services.
  • Contribute to the development and continuous improvement of our customers' experience.

What We Offer:
  • A competitive salary and flexible working options.
  • Access to wellbeing benefits including free counseling, flu vaccinations, and subsidized gym memberships.
  • Support with paid parental leave, volunteering, gender affirmation, and family violence leave.
  • Career growth opportunities through training and development programs.

Requirements:
  • A solid track record of delivering exceptional customer service.
  • Confidence in building strong relationships with customers.
  • Well-developed written, verbal, and interpersonal skills.
  • The ability to determine priorities and follow processes efficiently.

Employment Details:
  • Full-time employment with a dynamic team.
  • An entry-level position with opportunities for career advancement.
  • A customer-facing role in the Banking and Financial Services industry.

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