IT Operations Leadership Role

6 hours ago

Brisbane, Queensland, Australia beBeeLeadership Full time $130,000 - $170,000
Job Title: IT Operations Leadership Role

We are seeking an exceptional IT Operations Manager to oversee the day-to-day operations of our IT department. This exciting opportunity requires someone with experience in delivering high-quality IT services, managing outsourced partners, and aligning ICT initiatives with broader operational goals.

  • This role involves championing high standards of customer service for both internal and external stakeholders.
  • You will collaborate with senior management to ensure seamless alignment of ICT initiatives with broader operational objectives.
  • The ideal candidate will have expertise in ITIL-aligned service management processes, managing third-party vendors, contracts, and enforcing service level agreements.
  • You will be responsible for maintaining high service quality, minimizing system downtime, and supporting business objectives through efficient IT management and service delivery.
  • A key contributor to the team, you will deliver high-quality technical support and contribute specialist knowledge to assigned tasks.
  • You will oversee the day-to-day operations of the IT department, ensuring availability, functionality, security, and backup integrity across all IT systems.
  • Manage ICT vendor relationships, contracts, and enforce service level agreements (SLAs).
  • Identify, assess, and manage ICT-related operational risks.
Key Skills and Qualifications:
  • Proven experience in IT operations management
  • Excellent communication and leadership skills
  • Knowledge of ITIL-aligned service management processes
  • Experience in managing third-party vendors and contracts
  • Ability to work collaboratively with senior management
  • Strong problem-solving and analytical skills
Benefits:

We offer a competitive salary and benefits package, including:

  • Opportunities for career growth and professional development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance

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