Catholic Social Services Intake Coordinator

2 days ago

Brisbane, Queensland, Australia Archdiocese of Brisbane Full time

Are you passionate about making a positive impact in your community?

About the Role:

The Intake Officer plays a vital role in facilitating the smooth admission and onboarding of clients into our services.

Key Responsibilities:
  • Monitor and respond to referrals from government portals to identify prospective clients and initiate follow-up.
  • Handle inquiries from potential clients, families, and other referral sources, providing information and addressing concerns to build trust and engage clients.
  • Conduct initial screenings to assess eligibility and understand prospective clients' specific needs, gathering information to inform service planning.
  • Provide guidance on the onboarding process, explaining service options, timelines, and next steps to set realistic expectations and build client confidence.
  • Coordinate and schedule client assessments with service teams, ensuring timely evaluations that align with client needs.
  • Maintain client records in the Client Information Management System (CIMS), ensuring accuracy and compliance with data and privacy regulations.
  • Keep detailed records of approved funding, service types, and contract entitlements to ensure services align with funding allocations.
  • Regularly monitor service capacity against contract obligations to ensure alignment with available resources.
  • Collaborate with rostering and service teams to arrange services tailored to client needs and preferences.
  • Work with service teams and leaders to provide a comprehensive handover, ensuring they have all necessary information for effective client engagement.
  • Support the contact center by responding to client inquiries, resolving issues, and directing calls as appropriate.
  • Collaborate with operational, rostering, and business support teams to facilitate a cohesive onboarding experience.
  • Oversee the entire onboarding journey from initial referral to service commencement, proactively resolving any issues to ensure a smooth, positive client experience.
Essential Requirements:
  • Previous experience in intake or administrative roles within aged care, disability, healthcare, or social services.
  • Must hold or be eligible for a Working with Children's Card (Blue Card).
  • Must hold or be eligible for a NDIS Working Screening Card (Yellow Card).
  • Must hold a current National Police Certificate.
  • Must have a QLD Driver's Licence.
  • Strong understanding of the community aged and disability sector, including My Aged Care, NDIS, and various funding models.
  • Excellent interpersonal and communication skills for effective interaction with clients and their families or advocates.
  • Attention to detail with the ability to manage large volumes of information.
  • Proficiency in using care management systems (e.g., Alayacare) and Microsoft Office Suite.
  • Strong time management skills and ability to prioritize tasks in a busy environment.

We offer a competitive salary range of $40.05-$45.34 per hour, depending on skills and experience.

Benefits:

  • Salary sacrifice options.
  • Opportunities for professional development and career advancement.
  • Supportive and inclusive work environment dedicated to making a positive impact in the community.
  • Comprehensive training on all aspects of the role.

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