Solution-Based Customer Service Representative
2 weeks ago
Credit Resolution Specialist
About the RoleWe're looking for an experienced Credit Resolution Specialist to deliver tailored payment solutions to our customers.
Your Key Responsibilities- Evaluate and develop effective credit resolution strategies for delinquent customers/accounts.
- Respond promptly and accurately to customer inquiries in line with service level agreements and regulations.
- Maintain empathy in your approach to meet objectives and manage relationships effectively.
- Provide exceptional customer service while adhering to relevant laws and standards.
To excel in this role, you'll need:
- A thorough understanding of credit management systems and processes.
- Excellent communication skills, both verbal and written.
- A strong commitment to customer service.
- The ability to remain composed under pressure and think critically.
- To prioritize tasks effectively and maintain high-quality work within set timelines.
- A collaborative mindset that contributes positively to our team culture.
We're a values-driven organization that prioritizes collaboration, balance, and authenticity. Our diverse environment offers opportunities for growth and a leadership team that inspires success.
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