
Customer Service Representative
3 weeks ago
- Join a friendly and welcoming team in Customer Experience
- Full time, permanent role based from Parramatta Head Office
- Level 3E $84,068.46 + super (Enterprise Agreement)
As a Customer Experience Representative for Sydney Water, you'll be the first point of contact for our customers, managing inbound calls on our Hub faults line. Your goal is to deliver first-call resolution, providing clear, timely information and ensuring customers understand the next steps to resolve their issues.
You'll take accurate notes on each call, ensuring customer accounts are updated with relevant details. After your initial phone training, there will also be opportunities to assist with customer inquiries via email and social media, making every interaction count.
Join our team and play a key role in delivering exceptional service to our valued customers
About YouWe are looking for someone who:
- Makes every customer interaction easy, warm, and engaging, always keeping the customer at the heart of everything you do.
- Brings experience from a customer service environment with outstanding communication skills, both verbal and written.
- Has a knack for asking the right questions and finding solutions to ensure first-call resolution.
- Is genuine, empathetic, and able to see things from the customer's perspective to provide a comprehensive solution.
- Pays great attention to detail and excels at accurate notetaking.
- Thrives as a team player and can build collaborative relationships across different departments.
- While SAP CRM experience is a plus, it is not a requirement.
To service our customers, the Contact Centre role works on a rotational roster covering the span of hours 6.00am to 11.30pm, 5 days per week with overtime on the weekend that's scheduled on a rotational basis. To be successful in the role, you must be available to work these hours.
We are committed to supporting your work-life balance. After completing your training and becoming confident in your role, you'll have the option for hybrid work. You'll also enjoy one rostered day off each month.
Shifts & Training- Day Shift: Your workday may begin between 6:00 am and 9:30 am.
- Afternoon Shift: Your workday may begin between 11:00 am and 3:30 pm.
You must be available to work all shifts to be eligible for this position.
Our training program combines classroom learning with hands-on experience, where you'll buddy up with experienced Customer Experience Representatives. You'll receive continuous support from our management and training teams as you grow and succeed in the role.
Dive into Our Great Benefits- Competitive Remuneration: We'll ensure that your skills and contributions are valued and rewarded appropriately.
- Hybrid Work Environment: We offer a hybrid work model that balances remote work and office collaboration, supporting our team's productivity and well-being.
- Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.
- 24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.
- Discounted Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.
- Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a childcare allowance.
- Fitness Passport: Achieve your physical fitness goals using our Fitness Passport, granting you access to a multitude of gyms and pools across NSW.
- Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.
Closing date: Wednesday 1st October 2025 at 11:59pm
You must be an Australian Citizen or Permanent Resident at the time of submitting your application to be considered for this role.
Working at Sydney WaterAt Sydney Water, we are passionate about making a difference to the lives of our customers and communities. We have a proud heritage and progressive future providing world class drinking water and services that are vital to our customers' quality of life and safeguarding Sydney's future. We see the world is changing, so we are changing too.
Our vision is to create better lives through world-class services, and we believe that starts with our people. Our people and their jobs are as diverse as the communities we serve. Our diverse skills, mindsets and backgrounds work together on exciting and challenging projects that make a difference and help ensure Sydney remains one of the most iconic and liveable cities in the world.
We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, and veterans.
Please see the job profile for the role's full accountabilities.
#J-18808-Ljbffr
-
Customer Service Representative
3 weeks ago
Parramatta Park, Queensland, Australia Randstad Australia Full timeCustomer Service Representative - ParramattaJoin to apply for the Customer Service Representative role at Randstad AustraliaYour new companyJoin this established organisation in their Parramatta office who are committed to providing the best service and assistance to new and existing customers. This financial institution specialise in servicing customers\'...
-
Customer Experience Representative
3 weeks ago
Parramatta Park, Queensland, Australia Link Wentworth Full timeAbout the RoleFull Time position (35 hours/week)Contract until September 2026Offices based in PenrithThe Customer Experience Representative (CER) is responsible for providing best practice customer service primarily via inbound calls and email correspondence made to the Customer Experience Team, within a high-volume environment.Key areas of responsibility...
-
Assistant State Inspector, Engineering
4 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeJoin to apply for the Assistant State Inspector, Engineering role at NSW Department of Customer Service1 day ago Be among the first 25 applicantsJoin to apply for the Assistant State Inspector, Engineering role at NSW Department of Customer ServiceGet AI-powered advice on this job and more exclusive features.NSW Department of Customer Service provided pay...
-
Customer Service Officer
1 week ago
Parramatta Park, Queensland, Australia Uniting Full time $60,000 - $85,500 per yearNo InformationCustomer Service Officer - Call Centre - Full-time permanent role - Parramatta CBD as a base location.3 days working from the office and 2 days working from home after full training is completed.Are you passionate about delivering outstanding customer service in a call centre environment and working collaboratively within a dynamic team?...
-
Van Sales Representative
1 week ago
Parramatta Park, Queensland, Australia Premier One Products Pty Ltd Full time $68,000 - $75,000 per yearVan Sales Representative – Greater Sydney & SurroundsLocation: Greater Sydney RegionEmployment Type: Full-TimeSalary: $68,000–$75,000 + Uncapped CommissionCompany Vehicle (Van) ProvidedAre you a sales gun who loves being out on the road, building genuine relationships, and growing your own customer base? We're looking for a Van Sales Representative who's...
-
Quality Assurance Engineer
3 weeks ago
Parramatta Park, Queensland, Australia NSW Department Of Customer Service Full timeQuality Assurance Engineer Multiple Full-Time (35hpw) Temporary Opportunities to July 2028 Salary Range $113,574 - $125,720pa + super Location flexible across Revenue NSW offices with hybrid working Program Overview Join a dynamic team at the forefront of multiple exciting digital transformation programs aimed at modernising core systems, enhancing customer...
-
Developer
4 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeOverviewJoin to apply for the Developer role at NSW Department of Customer Service.Salary and LocationBase pay rangeA$113,574.00/yr - A$125,720.00/yrFull-Time (35hpw) Temporary up to 2 yearsSalary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid working (2 days in office)RoleDeveloperWhat you'll doModernise systems...
-
Quality Assurance Engineer
4 weeks ago
Parramatta Park, Queensland, Australia NSW Department of Customer Service Full timeBase pay rangeA$113,574.00/yr - A$125,720.00/yrQuality Assurance EngineerMultiple Full-Time (35hpw) Temporary Opportunities to July 2028Salary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid workingProgram OverviewJoin a dynamic team at the forefront of multiple exciting digital transformation programs aimed at...
-
Sales Representative
3 weeks ago
Parramatta Park, Queensland, Australia Bingo Industries Full timeBINGO is a fully integrated recycling and resource management company that provides solutions across the entire waste management supply chain in Queensland, New South Wales and Victoria.BINGO is at an exciting chapter of its growth journey.Together, we're going to drive change, get inventive and shape the future of our industry.We're going to make Australia...
-
Developer
3 weeks ago
Parramatta Park, Queensland, Australia NSW Department Of Customer Service Full timeDeveloperFull-Time (35hpw) Temporary up to 2 yearsSalary Range $113,574 - $125,720pa + superLocation flexible across Revenue NSW offices with hybrid working (2 days in office)Do you want to:Modernise systems towards the latest technology stacks Make an impact to the lives of 8 million+ people in NSW Work in an inclusive and flexible hybrid-environment,...