
Help Desk Specialist Position Available
7 days ago
Technical Support Specialist Wanted
Our organization is currently seeking a skilled and customer-focused Desktop Support Specialist to join our team.
Key Responsibilities:- Respond to service requests in a timely manner and maintain accurate records of support activities
- Troubleshoot and resolve software and hardware issues, including network connectivity problems
- Assist with the setup and deployment of new hardware and software as needed
- Escalate complex technical issues to appropriate resources and follow up to ensure timely resolution
- Maintain equipment in good working order and perform regular backups
- Communicate technical information to non-technical end-users in a clear and concise manner
- Minimum 2 years of experience in a service desk or technical support role
- Strong troubleshooting skills and experience with hardware and software installations
- Excellent customer service and interpersonal skills
- Able to work independently and as part of a team
- Flexibility to work outside of normal business hours as needed
- Strong attention to detail and time management skills
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