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2 months ago
About Tiffany & Co.
Tiffany & Co. is a renowned luxury brand with a rich history dating back to 1837. Our commitment to excellence has made us one of the world's most recognizable luxury brands, with a presence in over 300 stores worldwide.
About the Role
We are seeking a highly skilled and experienced sales management professional to join our team as a Team Manager in our boutique. As a member of our store management team, you will be responsible for driving sales growth and profitability while delivering exceptional customer service.
Key Responsibilities
- Client Development: Build and nurture relationships with internal and external clients to drive sales growth and customer loyalty.
- Sales Performance: Lead and develop a team of sales professionals to meet and exceed individual sales targets, with a focus on client development and customer service.
- Event Management: Support the Store Director in organizing and hosting events for clients, including product launches and exclusive experiences.
- Product Knowledge: Develop expertise on our products and sales training modules to provide exceptional customer service and drive sales.
- Team Management: Supervise, develop, and train designated staff and supervisors to ensure a high-performing team.
- Recruitment and Onboarding: Assist with recruitment and delivery of onboarding for new starters to ensure a smooth transition into the team.
- Store Operations: Assume key-holder responsibilities, including opening and closing the store, to ensure seamless operations.
Requirements
- Experience: Minimum three years of supervisory or management experience in retail or a related field.
- Sales Experience: Sound sales experience in retail or relevant customer-related experience, with a proven track record of sales generation and target achievement.
- Leadership Skills: Proven ability to inspire trust, integrity, fairness, and professionalism with clients and staff members.
- Flexibility: Ability to work in a fast-paced, changing environment and adapt to various roles based on business needs.
- Availability: Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
Why Tiffany & Co.
- Compensation and Benefits: Generous salary, bonus, incentives, employee discounts, and milestone gifts.
- Team Culture: High-performing, caring, fun, and dynamic team of 15.
- Career Opportunities: Endless career opportunities with the largest luxury group, LVMH.
- Training and Development: Never-ending training and individual up-skilling opportunities.
- Mentorship: Great mentoring from highly experienced management team.
