Sales Team Lead

4 days ago

Sydney, New South Wales, Australia Tyro Payments Limited Full time

About Us

Tyro Payments Limited is a technology-driven company that prioritizes diversity, inclusion, and flexibility. We strive to create an environment that supports the changing needs of our employees across Australia.

Job Overview

The Sales Team Lead will oversee and lead a high-performing inside sales team, driving success through effective management, strategic guidance, and team development. This role requires strong sales leadership, operational oversight, and a deep understanding of inside/tele sales dynamics.

Key Responsibilities

  • Lead and manage the inside sales team, including scheduling, training, performance management, and team development.
  • Drive sales performance by setting goals, monitoring progress, and providing timely feedback to sales executives.
  • Utilize Salesforce CRM and phone systems (e.g., AWS Connect) to track sales activities and customer interactions.
  • Implement and manage rostering and workforce planning tools (e.g., Verint) to optimize team efficiency and adherence.
  • Collaborate with the Sales Manager to design and implement sales strategies that align with overall company objectives.
  • Deliver training and support to ensure the team effectively manages the sales pipeline and achieves sales targets.
  • Analyze sales data and metrics to identify areas for improvement and report on team performance.
  • Work closely with other departments to ensure smooth coordination of efforts and efficient resolution of customer issues.

Requirements

  • Considerable experience in inside sales or tele-sales, with at least 2-3 years in a sales leadership role.
  • Proven experience using Salesforce CRM and phone systems such as AWS Connect.
  • Experience with rostering and workforce management tools such as Verint is a plus.
  • Strong leadership and people management skills, with a proven track record of leading successful sales teams.
  • Excellent communication and coaching skills, with the ability to motivate and develop a team.
  • Strong analytical skills with experience in sales performance analysis and reporting.

Perks and Benefits

We offer a hybrid working policy, learning and career development opportunities, 16 weeks paid primary carers leave, 12 weeks paid secondary carers leave, an annual team-based volunteer day, and more.

#LI-Hybrid

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