Healthcare Operations Director

3 days ago


East Gippsland, Australia Goodlife Physio Full time

About Us :

We are a Private Physiotherapy practice dedicated to providing expert care and management of Sports Injuries, Clinical Pilates, and Women's Health.

Role Overview :

The Practice Manager will oversee the day-to-day operations of our physio clinic, ensuring smooth functioning and goal achievement. With strong leadership skills, this role will support team members' development and facilitate the implementation of marketing, people, and operational strategies to drive increased patronage and patient satisfaction.

Key Responsibilities :

  • Operational Management : Oversee daily operations to ensure efficient functioning, compliance with policies, and appointment scheduling.
  • Financial Management : Manage practice finances, including budgeting, financial analysis, and expense management, to meet financial targets.
  • Team Leadership : Lead and mentor the team, fostering a positive work environment and conducting regular performance reviews.
  • Customer Service : Provide excellent customer service, handle complaints, and promote practice services and products.
  • Marketing and Business Development : Develop local area marketing strategies, manage online presence, and identify business growth opportunities.
  • Quality Assurance : Maintain high standards of patient care and adhere to clinical guidelines.

Job Requirements :

  • Minimum 5 years of experience in a healthcare management role.
  • Strong financial acumen and experience in budget management.
  • Proven leadership and team management skills.
  • Excellent communication and interpersonal skills.

Benefits :

You will be surrounded by passionate individuals, have opportunities for process improvement, and work closely with the founder and Senior Physiotherapist to evolve the practice.

Salary and Contact Information :

Salary is based on experience. Please contact Joelene Gathercole for further information.



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