Customer Liaison Officer

2 weeks ago

Sydney, New South Wales, Australia The Whiddon Group Full time

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Apply now Job no: 494433
Work type: Max term
Location: Glenfield
Categories: Customer Liaison

Throughout your career you have become no stranger to working in a fast-paced environment where no two days are the same.

You come with a fantastic skill set that includes verbal and written communication, strong administration, and sound IT knowledge with the ability to pick up and navigate different software and applications.

We are a not-for-profit organisation, but more importantly, we are like one big family and treat each of our residents, families, and team members with the same levels of passion, care, and respect.

We hope you will join our fantastic Whiddon family in our Customer Liaison Team, based in Glenfield, on a 12-month fixed-term contract (full-time) working Monday to Friday between 6 AM and 6 PM.

As a Scheduling Officer, your role will include scheduling of Community Care clients, managing shared inboxes and phone calls, maintaining and adjusting the roster as required, data entry and record keeping, while working towards KPIs.

WHAT WE OFFER

At Whiddon, we provide our people with benefits that will enhance their experience and provide them with things they actually want and will use. Our benefits are centred around 'Five Pillars' – mind, body, financial, social and career.

  • Comprehensive leave options to support you in mind and body (Permanent employees)
  • 5 weeks Annual Leave (or the option to cash out Annual Leave)
  • Access to Long Service Leave after 5 years
  • 12 weeks paid Parental Leave
  • Up to 5 days paid Fertility leave
  • Up to 3 days paid Community Service leave each year
  • Up to 4 days paid Compassionate leave
  • Extra public holiday per year with Frank Whiddon Day
  • Employee Assistance Program for when you need extra support
  • Salary Packaging options so you can keep more of your pay. Did you know that by salary packaging, you can increase your hourly rate by more than $2? This is how:
  • Up to $611.53 per fortnight to pay your mortgage, rent, school fees, etc.
  • Up to $101.92 per fortnight to pay entertainment activities like cafes, restaurants, etc.
  • Remote living options including rent and mortgage packaging, utilities and holiday transport.
  • Novated leasing, a financial wellness program, a personal car buying service and a rewards program through our partners.
  • Quarterly gifts, including Cost of living voucher, ACE Day, Christmas gifting and other ad-hoc gifts from time to time.
  • Access to retail benefits and perks, including great discounts, and passes to the cinema, tickets to concerts or sports events, food vouchers, and more
  • Employee Referral Program. Get paid up to $500 to refer our next Whiddon star.
  • Learning, learning, learning. Whiddon Scholarships Programs, Leadership Development Programs, Traineeships and more… we want to support your educational journey
  • Get recognised for your great work Just in Time Recognition, Milestone Celebrations, Everyday Heroes, Annual Awards night and more.
  • Recognition for successfully completing your probation period.
  • Locations across NSW and QLD.If you need to relocate or wish to transfer between our Homes

HOW TO APPLY

To apply for this position, please submit a copy of your resume addressing the above criteria. To find out more about this position and the benefits of a career at Whiddon then visit our website https://www.whiddon.com.au/careers/

Advertised: 13 Aug 2025
Applications close: 13 Sep 2025

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Join a Company committed to providing exceptional care to older Australians. We have a Fixed term full time position available in our customer liaison team.

Express your interest to work at Whiddon. Once a position that matched what you are looking for comes up we will contact you. You can also sign up to get notifications when jobs of your interest are posted.

Join a Company committed to providing exceptional care to older Australians. We have a Fixed term full time position available in our customer liaison team.

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