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Intake Coordinator

2 months ago

Surrey Hills, Victoria, Australia ONCALL Group Australia Full time
Job Title: Intake Coordinator

ONCALL Group Australia is a leading provider of disability and community services, committed to delivering high-quality support to individuals and families.

Key Responsibilities:
  • Deliver a warm welcome to ONCALL for all clients approaching the organisation for support.
  • Manage the assessment planning and administration associated with the Intake process, including requests for service for people with complex lives and circumstances.
  • Utilise the onboarding process to identify risk and mitigation strategies and propose compliant options for service delivery to the client and the service delivery team.
Accountabilities:
  • Contribute as a key member of the Intake team to the successful onboarding of clients who approach ONCALL for services and support.
  • Undertake the onboarding process in a timely, efficient, and respectful manner, ensuring ONCALL services are approachable and easy to use for clients, families, and support networks.
  • Engage external agencies and professionals where required in the onboarding process.
  • Provide expert advice regarding NDIS plans, budgets, utilisation, and service options at ONCALL designed to maximise outcomes for clients.
  • Utilise needs assessments to recognise critical information for service delivery and ensure all critical information is considered and utilised to support high-quality support.
  • Maintain current and accurate client records using the ONCALL Client Management Record System.
  • Liaise with internal and external partners to manage the requirements of Intake and Agreements.
Requirements:
  • Experience in delivering an intake service with associated skills in the provision of assessments and other intake functions.
  • Strong interpersonal skills, enabling effective communication with our NDIS participants/families.
  • Knowledge and understanding of NDIS Plans and service agreements.
  • Experience liaising with internal/external stakeholders such as Support Coordinators, parents, Psychologists, etc.
  • High-level time management, organisation, and multi-tasking skills.
  • Ability to build and maintain professional relationships.
What We Offer:
  • Competitive salary package.
  • Monthly team celebrations.
  • Birthday leave.
  • Work from home flexibility, one day a week.
  • Supportive culture.
  • Employee Assistance Program (EAP).
  • Access to training and development opportunities.