Local Community Service Representative

2 weeks ago

Townsville, Queensland, Australia beBeeCustomer Full time $50,000 - $80,000
Customer Service Consultant Opportunity

You have the chance to make a real difference in your local community as a Sales and Customer Service Consultant. We're looking for someone who is passionate about delivering exceptional customer service, working closely with our customers to understand their needs and provide tailored solutions.

About the Role

This full-time opportunity includes a flexible rotating roster, working between 8am and 8pm Monday to Friday, with some Saturday work. As a Local Community Consultant, you'll play a pivotal role in bringing Medibank products and services to your local community. You'll be responsible for providing outstanding service, showing individual accountability and responsibility for supporting customers end-to-end.

You'll possess a cross-set of skills and diversity that equip you to solve a range of standard day-to-day problems. You'll serve local customers in the communication channels of their choice (in-store, on the phone, in the community, or messaging).

What We're Looking For
  • Curiosity and creativity
  • The ability to adapt easily to new challenges and pivot quickly to ensure customers are always front of mind
  • A multitasking super star with the ability to apply knowledge across various channels
  • Strong diligence particularly when providing the right products and services to customers
  • Fastidious about interaction accuracy and the protection of customers' privacy
  • Formidable team spirit and willingness to step outside your nominal role to support peers
Growth Opportunities

We offer a range of skills development, career pathways, and chances to innovate within our organisation. Our culture values your well-being, encourages new ideas, and celebrates success.

Benefits

We believe in everyone's potential and strive to make our organisation inclusive for all. Flexible working options include working in-store, working from home, or working out in the community - depending on business requirements. This is a great opportunity to continue helping and supporting your local community through a multi-channel approach.

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