Destination Manager

5 days ago

Sydney, New South Wales, Australia beBeeTourism Full time $75,000 - $87,000
Tourism and Cruise Professional

This role offers the opportunity to drive tourism promotional and marketing initiatives for a region, working closely with stakeholders to develop effective strategies.

  • Manage visitor information services, ensuring quality customer experience and meeting visitor needs.
  • Coordinate events, activities, and programs at the Mannum Dock Discovery Centre, including monthly markets and the biennial All Steamed Up Festival.
  • Develop and implement cruise schedules, safety management systems, and crew training programs.

Main Responsibilities:

National Tourism Accreditation:

  • Maintain National Tourism Accreditation standards at the Mannum Visitor Information Centre and meet audit requirements as determined by the South Australian Tourism Commission, Tourism Industry Council of SA, and SA Visitor Information Centre Network.

Tourism Development:

  • Contribute to local economic and tourism development through initiatives that increase spending, length of stay, and repeat visitation.

Customer Service:

  • Provide quality customer service and effective visitor information services to meet the needs of all visitors to the district.

Operations Management:

  • Meet accountabilities for point of sale, stock control, cash management, invoicing, petty cash, reconciliation, and banking.
  • Assist in the selection of souvenirs and other merchandise.

Cruise Operations:

  • Promote the Mannum Dock Discovery Centre and Council's heritage vessel cruising, whilst ensuring the continued promotion of similar product.
  • Arrange and facilitate vessel cruises, including preparation of the boat, promotion, chartering, ticketing, bookings, and crew rostering.

Centre Management:

  • Coordinate the operation/activities of the Mannum Visitor Information Centre, Mannum Dock Discovery Centre, PS Marion, PW Mayflower, and Arnold Gallery.

Vessel Cruises:

The successful candidate will be responsible for developing cruise schedules, running sheets, updating crew manuals, and safety management systems. They will also arrange and facilitate vessel cruises, including preparation of the boat, promotion, chartering, ticketing, bookings, and crew rostering.

Mannum Dock Discovery Centre:

The successful candidate will be responsible for creating and facilitating events, activities, and programs to be undertaken at the Mannum Dock Discovery Centre, including monthly markets and the biennial All Steamed Up Festival.

Centre Displays:

The successful candidate will be responsible for ensuring displays, storytelling, and wayfinding of the Mannum Dock Discovery Centre are interactive, modern, well-maintained, and rotated to provide ongoing interest and repeat visitation.

Museum Collections:

The successful candidate will be responsible for ensuring the Museum collections are catalogued and archival records are maintained in appropriate formats for public research.

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