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Assistant Team Leader

2 months ago

Sydney, New South Wales, Australia Flight Centre Travel Group Full time
About the Opportunity

An Assistant Team Leader (ATL) is a key operational and technical expert within the Flight Centre Travel Group. Their role is to manage and grow their own portfolio while supporting the Business Leader in the development and retention of their team.

The ATL has a customer-focused mindset that drives retention, growth, and profitability. They possess strong commercial and business sense, with the ability to plan and deploy the delivery of customer and business plans.

**Key Responsibilities:**

  • Provide an outstanding and consistent customer experience by adhering to the company's operational excellence framework.
  • Demonstrate advanced knowledge of internal and customer-facing technology systems.
  • Assess, troubleshoot, and provide solutions to a varying range of scenarios.
  • Understand financial systems and processes.
  • Expertise in corporate travel product knowledge to deliver the best outcome for customers and the company.

Growth and Retention

The ATL has the ability to review a customer's travel program and present options that drive compelling financial and operational value to deliver growth and profitability.

**Key Skills:**

  • Ability to review and analyze customer data to identify opportunities for growth.
  • Intimate knowledge of customer portfolios.
  • Deliver a compelling customer experience to maximize retention and satisfaction.
  • Ability to influence customers to drive results and opportunities.
  • Deep understanding of the customer's end-to-end journey.
  • Knowledge of how to position the features and benefits of the company's product suite.
  • Understanding of key business drivers for the company and how to contribute to its success.

Development

The ATL is self-motivated and proactive, with a strong desire to learn and develop the skills required to succeed.

**Key Qualities:**

  • Self-motivated and proactive.
  • Open to learning and developing skills.
  • Demonstrates knowledge of external competitor activity and market trends.
  • Set targets and goals and strives to achieve them.
  • Contributes to a collaborative and continuous learning culture within the company.

About You

We are seeking a candidate with:

  • Minimum 3 years of experience in the travel industry.
  • Leadership experience.
  • 2+ years of experience on Sabre.
  • 6 months of experience in Lumina is desired but not essential.
  • Exceptional multitasking ability.
  • A strong customer focus.
  • Demonstrated ability to work within a multidisciplinary team.
  • A high level of attention to detail.
  • Excellent communication, listening, and presentation skills.
  • Tertiary education is highly regarded.

Remuneration and Benefits

We offer a competitive remuneration package, including:

  • Free health and wellness consultations.
  • Free financial planning consultations.
  • Award-winning employee benefits.
  • Social events and opportunities to attend global events.
  • Global career advancement and travel opportunities.
  • Leadership programs and further education, training, and development.
  • Giving bank and volunteer leave.
  • Employee share scheme.
  • Travel discounts on flights, hotels, and insurance.