Merchant Success Strategist

2 days ago

Melbourne, Victoria, Australia beBeeStrategic Full time $110,000 - $140,000

Unlock Your Potential

We're seeking a strategic operations leader to drive merchant success on our platform. As a key team member, you'll play a critical role in helping restaurant partners thrive.

About the Role:

This is a hands-on operator with strong analytical skills and a passion for solving complex problems. You'll work across functions, manage initiatives end-to-end, and continuously look for ways to enhance our tools, incentives, and support.

Your Impact:

Lead and scale initiatives that help restaurant partners deliver exceptional customer experiences and grow sustainably on the platform.Design and optimize incentive schemes to reward high-performing merchants and encourage continued improvement.Increase merchant engagement by building effective enablement strategies and clear communication plans for our account management team.Align cross-functional teams around shared goals and measurement frameworks to drive execution.Identify and resolve operational bottlenecks while advocating for product and process improvements that enhance the merchant experience.

The Experience We're Looking For:

Proven ability to lead cross-functional projects and solve ambiguous problems in a dynamic environment.Strong analytical mindset with the ability to turn data into actionable insights and strategic recommendations.Excellent stakeholder management, communication, and organizational skills.A self-starter mentality with comfort navigating change and evolving priorities.A hands-on, detail-oriented approach — you're not afraid to roll up your sleeves to get things done.Experience with SQL or other analytical tools to drive data-informed decisions and streamline processes.

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