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Merchant Servicing Representative

2 weeks ago

Melbourne, Victoria, Australia NAB Full time
This is a Merchant Servicing Representative role with NAB based in Melbourne, VIC, AU
== NAB ==

Role Seniority - mid level

More about the Merchant Servicing Representative role at NAB

Our people are customer obsessed. They prioritise the needs and satisfaction of the customer above all else.  Our mindset fosters innovation and creates strong, lasting customer relationships as we strive to be the most customer centric company in Australia and New Zealand.

Summary

In the Merchant Service Representative role, you will be joining a team that is nothing short of customer obsessed. Each day you will go above and beyond to assist a variety of business customers (merchants) to resolve and troubleshoot technical issues with their NAB EFTPOS terminals. This role has a start date of 26th May.

  • Identify and resolve any merchant issues with a high level of service and tailored solutions.

  • Provide an exceptional customer service experience in a high-volume call environment.

  • Collaborate with colleagues and other departments where necessary, to ensure fast and satisfactory results for our valued customers

Join the Merchant Servicing Team that's doubling down on moving with speed by:

  • Seek opportunities to provide feedback to drive efficiencies to current processes

  • Input important data into our systems, generating relevant reports and maintaining records daily.

  • Actively participate in professional development, 1:1 performance management and coaching sessions with the Team Lead

We're looking for the best and brightest to deliver the best for our customers. You'll need:

  • A passion for providing outstanding customer service and exceptional problem-solving skills.

  • Able to demonstrate a high level of resilience and patience while assisting and resolving issues in a high-pressure situation

  • Good administrative and technical ability.

  • Able to work the following hours. Standard business hours for the first 3 months in Docklands, then a rotating roster (Monday to Friday) 7am – 7pm for 3 – 6 months, after 6 months and ongoing, a rotating roster 8am – 10pm Monday to Friday)

  • To attend an assessment centre (if successful throughout screening) which will be held on Tuesday 6th May at Docklands, either 9am – 12pm or 1.30pm – 4.30pm

A diverse and inclusive workplace works better for everyone

We know that our people make us who we are. That's why we have built a culture of equity and respect – where everyone feels valued and appreciated for being their authentic selves. In partnership with our multiple Employee Resource Groups (ERGs) we continue to foster an inclusive environment, where all NAB colleagues' unique backgrounds and identities are understood, respected and celebrated.  We are committed to providing an environment where you can work your way.

For details on the recruitment process, and accessibility, please visit https://www.nab.com.au/about-us/careers/apply-for-job.   To discuss adjustment requirements, please contact the NAB Careers team, via nab.careers@nab.com.au (please reference job number) or visit our Careers page through the link above for other contact options.

Join NAB

If you think this role is the right fit for you, we would love to hear from you. Please note candidate screening and interviews may be conducted prior to the closing date of the job advert. Unsolicited CVs from agencies will not be accepted.

Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the NAB team will be there to support your growth.

Please consider applying even if you don't meet 100% of what's outlined

Key Responsibilities
  • Identify and resolve merchant issues
  • Provide exceptional customer service
  • Collaborate with colleagues
Key Strengths
  • Customer service
  • Resilience
  • Technical ability
Why NAB is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.

A Final Note: This is a role with NAB not with Hatch.