Customer Resolution Expert

2 days ago

Sydney, New South Wales, Australia beBeeSpecialist Full time $87,901 - $134,182
Customer Resolution Specialist

We are seeking a skilled Customer Resolution Specialist to join our team. The successful candidate will be responsible for investigating and resolving escalated complaints, managing customer complaints in line with regulatory and partner/fund SLAs, preparing complaints to be presented to independent review committees, and providing recommendations to business stakeholders about resolving complaints.

Main Responsibilities:
  • Investigate and resolve escalated complaints including complex and/or specialised IDR complaints and EDR complaints from external dispute bodies.
  • Manage customer complaints in line with regulatory and partner/fund Service Level Agreements.
  • Prepare complaints to be presented to independent review committees.
  • Provide recommendations to business stakeholders about resolving complaints.
Key Requirements:
  • Experience working within the life insurance industry including claims, underwriting, product or similar roles.
  • Experience working with IDR or EDR complaints would be advantageous.
  • The ability to build rapport with stakeholders across various levels.
  • Strong negotiation skills.
What We Offer:
  • Access to training and development opportunities to enhance your current skills.
  • Career growth through internal mobility opportunities.
  • The chance to work for an organisation helping millions of Australians and make a positive impact on people's lives every day.
  • Additional leave days per year to recharge and refresh yourself.
  • Health and wellbeing initiatives that support you.
  • A supportive and inclusive manager and team.
  • Flexible working arrangements.

If you want to be part of an organisation making a difference, apply today.

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