Customer Service Resolution Expert

14 hours ago

Sydney, New South Wales, Australia beBeeCustomer Full time $72,188 - $79,499
Customer Resolution Specialist

The role of a Customer Resolution Specialist involves delivering exceptional customer service to internal and external stakeholders.

This is an exciting opportunity to provide high-quality customer resolution services, manage customer queries, and coordinate resolutions with multiple stakeholders. As a key member of our team, you will be responsible for:

  • Providing efficient and effective customer support;
  • Prioritizing workloads, balancing competing tasks, and maintaining attention to detail;
  • Completing allocated tasks in a timely, accurate, and grammatically correct manner;
  • Utilizing Microsoft Office software programs, including Word, Excel, PowerPoint, and data entry;
  • Handling complex enquiries and complaints from both internal and external stakeholders;
  • Working independently and collaboratively as part of a multi-disciplined team environment;

We offer a range of benefits, including flexible working arrangements, health and wellbeing days, professional development opportunities, and more.

To be successful in this role, you will require demonstrated experience in providing customer service, prioritizing workloads, and handling complex enquiries. You will also need excellent communication and problem-solving skills, as well as the ability to work effectively in a team environment.

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application today.

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