Customer Dispute Resolution Expert

2 days ago

Sydney, New South Wales, Australia beBeeCompliance Full time $96,000 - $144,000

We are seeking a highly skilled Customer Dispute Resolution Expert to join our team in North Sydney.

The ideal candidate will have a proven track record of resolving customer complaints in a timely and professional manner, ensuring compliance with industry standards. They will be responsible for investigating and resolving complex cases within insurance, including indemnity disputes and property claims.

To be successful in this role, you will need a law degree or relevant qualification and strong analytical and problem-solving skills. You must also have excellent communication and organisational skills, as well as a thorough understanding of Financial Services regulatory compliance frameworks in Australia and New Zealand.

This is an exciting opportunity to work on high-profile cases and make a real difference in the lives of our customers.

Responsibilities:

  • Investigate and resolve customer complaints
  • Draft comprehensive responses to regulatory bodies
  • Work on complex cases within insurance

Requirements:

  • Law degree or relevant qualification
  • Understanding of Financial Services regulatory compliance frameworks
  • Proven experience in complaint resolution
  • Strong analytical and problem-solving skills
  • Excellent communication and organisational skills

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