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Cruise Holiday Expert

2 weeks ago

Willoughby City Council, Australia StudentUniverse Full time

Cruiseabout is seeking a dynamic and customer-focused Sales and Service Team Leader to join their Sydney North-West team. As a key member of the sales team, you will be responsible for providing exceptional customer service and ensuring that all customers have an enjoyable and memorable experience when booking their dream cruise holiday.

The successful candidate will have a proven track record in a customer-facing role, with a strong focus on delivering excellent customer service and meeting or exceeding sales targets. You will also possess a minimum of 2 years' experience in the Cruise or Travel Industry, with knowledge of GDS systems.

In this role, you will be responsible for:

  • Quoting, booking and invoicing cruise bookings and packages
  • Ensuring that KPIs are met, meeting and exceeding monthly sales targets
  • Supporting and handling walk-in, email & telephone enquiries efficiently and accurately
  • Maximising sales opportunities by upselling & cross-selling
  • Monitoring and actioning all relevant mailboxes daily
  • Maintaining accurate and comprehensive product information in order to deliver and generate sales

To succeed in this role, you will need to be highly motivated and focused, with exceptional problem-solving skills and the ability to thrive under pressure. You will also possess a passion for cruise holidays and a commitment to delivering exceptional customer experiences.

As a valued member of the Cruiseabout team, you will enjoy a range of benefits including:

  • Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures
  • Becoming a cruise expert with access to industry travel discounts and qualifying for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide
  • A collaborative and inclusive company culture, with opportunities for professional growth and development
  • Access to employee-only discounts and benefits, including 350+ retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Corporate Health Discounts and Mental Health Support programs