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Sales Team Assistant

1 week ago

Willoughby City Council, Australia Carnival Corporation & plc Full time

Company Overview

Carnival Corporation & plc is a leading cruise holiday company representing iconic brands, including Carnival Cruise Lines, Princess Cruises, Cunard, Costa, AIDA, P&O World Cruising, Holland America Line and Seabourn. Our organization prides itself on promoting an inclusive and flexible workplace culture where individual differences are valued.

Job Description

We are seeking a highly organized, detail-oriented Sales Team Assistant to join our Sales Team in Chatswood, Sydney. This full-time permanent position will report directly to the Sales Operations Manager and provide end-to-end administrative support across sales functions, supporting trade partners, event planning, and escalated customer service issues.

Key Responsibilities

  • Groups Program Support: Assist trade partners, travel agents, and passengers with group bookings, ensuring smooth event execution and contract management.
  • Event & Trade Support: Support state managers with expos, ship visits, and major events, including occasional travel and weekend work (time in lieu provided).
  • Sales & Customer Service: Manage the Sales Support inbox, phone inquiries, and escalated customer issues, ensuring timely resolution.
  • Marketing & Promotional Support: Assist with local co-op marketing, brochure distribution, and promotional campaign coordination.
  • Sales Systems & Reporting: Maintain internal processes and documentation for Salesforce, Polar Online, and other sales tools.
  • Cross-Team Collaboration: Work closely with account managers, event planners, and cruise operations to ensure seamless onboard experiences.

Required Skills and Qualifications

To be successful, you will have:

  • 1-2 years' experience in a sales or sales-focused customer service role within the travel industry (cruise experience preferred).
  • 1 year Coordinator experience.
  • Strong MS Office skills (Excel, Word, PowerPoint, Outlook) and excellent written and verbal communication.
  • Experience handling escalated customer service issues and problem-solving independently.
  • Ability to work autonomously and as part of a collaborative team in a fast-moving environment.
  • Strong analytical and reporting skills, with a high level of attention to detail.
  • Ability to travel and work outside business hours (evenings and weekends) for planned events.
  • Experience with POLAR is a major advantage.
  • Experience with event planning or coordination in the travel industry.
  • Understanding of sales processes and reporting tools (Salesforce, Polar Online).
  • Previous experience supporting multiple teams or working in a matrix organisation.

Benefits

  • Competitive salary + super.
  • Work-life balance with flexible work arrangements.
  • Industry perks, including cruise discounts, travel opportunities, and exclusive events.
  • Comprehensive training and handover with strong internal support.
  • A diverse, fast-paced role with exposure to key sales and marketing initiatives.
  • Chatswood, Sydney-based role with great access to shopping, dining, and transport.