Team Leader

1 week ago

City of Greater Geelong, Australia StudentUniverse Full time

Job no: 525683
Brand: Cruiseabout
Work type: Full time
Location: Victoria
Categories: Leisure Travel & Retail, Leadership

Are you:

  • Absolutely love setting sail on the seas?
  • Have a knack for making travel dreams come true, especially when it comes to cruise adventures?
  • Looking for your next leadership opportunity?

Key Responsibilities

  • Quoting, booking and invoicing cruise bookings and packages
  • Ensure that KPIs are met, meeting and exceeding monthly sales targets
  • Support and handle walk-in, email & telephone enquiries efficiently and accurately
  • Maximise sales opportunities by upselling & cross-selling
  • Monitor and action all relevant mailboxes daily
  • Maintain accurate and comprehensive product information in order to deliver and generate sales

Who are you?

  • Proven experience working in a customer service environment and working towards sales targets
  • Minimum 2 years' retail or wholesale experience in the Cruise or Travel Industry
  • GDS experience
  • Exceptional focus on details, adept problem-solving skills, and thrive under pressure
  • Ambitious, highly motivated, and proficient in organizing tasks efficiently

Set Sail on Exclusive Perks: Opportunities to participate in onboard ship inspections and enjoy exclusive cruise discounts for your personal seafaring adventures.

Navigate the World: Become a cruise expert with access to industry travel discounts and qualify for sponsored 'Familiarisation Cruises' to explore new destinations and cruise products worldwide.

Culture: You will be employed by an inclusive company that offers a team culture like no other in the industry.

Diverse Crew: FCTG is an Equal Opportunity Employer and encourages all suitably qualified applicants to apply.

Chart Your Course for Growth: Access tailored Learning & Development pathways, including in-depth training on cruise products to enhance your skills.

Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia's leading retailers.

Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family.

Mental Health: Support and Employee Assistance Program for staff and family.

Social: Regular awards nights, social team-building and industry events.

Giving Back: Corporate Social Responsibility program supporting nominated charities.

Sustainability at the Helm: We're committed to sustainable practices that protect the environment for the future of cruising and tourism.

** Please advise your leader before applying **

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