Defence Portfolio Strategist

2 days ago

Canberra, ACT, Australia beBeeCustomer Full time $200,000 - $250,000
About the Opportunity

This is a senior leadership position within a Defence and National Security portfolio across Australia and New Zealand. The role will play a crucial part in shaping the strategic direction of this sector.

The Director of Customer Service Defence will lead a team responsible for one of our large account engagements with Aust Department of Defence, influencing strategic priorities and driving operational outcomes.

Responsibilities:

  • Lead and inspire a team of sales and customer relationship professionals across geographically dispersed sites for one of our largest account engagements within Aust Dept of Defence.
  • Drive growth through winning and leading strategic capture and bid activities for major Defence programs.
  • Work closely with our delivery team to ensure service performance meets contractual, operational and customer expectations.
  • Identify future opportunities and needs within this Defence account, establishing our organisation at the forefront of innovation within the market.
  • Partner with primes, SMEs and academia to enhance our organisation's role in the Defence ecosystem.
  • Maintain and lead core activities within the customer account including performance reporting, monitoring of the contract and commercial arrangements, ensuring service delivery excellence and financial performance.

Requirements and Experience:

  • 10+ years experience within leadership and management roles ideally within a Defence or Federal government organisation with a focus on customer and sales.
  • Strong interpersonal skills with the ability to build collaborative working relationships with customers, suppliers and stakeholders.
  • Strong written and verbal communication skills; and excellent NV1 Security Clearance.

We are an inclusive employer, committed to diversity and inclusion. We value collaboration, adaptability, courage, and integrity. If you don't tick every box in this job description, please don't rule yourself out.

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