Service Delivery Coordinator

2 weeks ago

Brisbane, Queensland, Australia beBeeService Full time $65,000 - $90,000

About the Role:

The Service Delivery Coordinator is a vital position in our organization, responsible for ensuring the delivery of high-quality support services to clients. The successful candidate will play a crucial role in coordinating support workers, scheduling client appointments, and maintaining accurate records.

Key Responsibilities:

  • Schedule support workers to optimize client interactions and minimize travel time.
  • Enter and maintain client information accurately in our database, including contact details, service agreements, and alerts.
  • Communicate schedules efficiently, record changes, and maintain records of communications with clients and staff.
  • Monitor resource availability and ensure effective utilization.
  • Collaborate with stakeholders to deliver exceptional support services.
  • Regularly review scheduling systems to improve efficiency and effectiveness.

Documentation:

  • Maintain up-to-date documentation of client information, including service agreements, contact details, and client profiles.
  • Assist in updating client documentation, including service agreements and other relevant paperwork.

Quality and Continuous Improvement:

  • Stay informed about industry developments, including aged care programs and regulatory requirements.
  • Provide feedback on support worker supervision needs and escalate concerns in a timely manner.
  • Report incidents, complaints, hazards, and near misses related to service delivery.

Training and Professional Development:

  • Pursue ongoing professional development to reflect changing industry needs and requirements.
  • Attend mandatory training sessions and meetings.

Requirements:

  • Certificate III Individual Support or equivalent experience
  • Excellent communication and interpersonal skills
  • Able to work independently and as part of a team
  • Proficient in MS Office and other relevant software

Benefits:

  • Opportunity to make a meaningful difference in the lives of clients
  • Chance to develop new skills and expertise
  • A supportive and collaborative work environment

About Us:

  • We are a leading provider of support services, dedicated to delivering high-quality care to our clients.
  • We value diversity, inclusivity, and respect in all aspects of our work.
  • We strive to create a positive and supportive work environment that fosters growth and development.

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