Hotel Operations Manager

2 months ago


Melbourne, Victoria, Australia AccorHotel Full time

About You

We are seeking a highly skilled and experienced Assistant Manager to join our team at Novotel and Ibis Melbourne Central. As Assistant Manager, you will be responsible for coordinating and managing the day-to-day operations of the hotel, leading and inspiring the team to enhance the guest experience.

Your Key Responsibilities

  • Coordinate and manage the day-to-day operations of the hotel.
  • Lead and inspire the team to enhance the guest experience.
  • Be proactive and resourceful when attending to guest requests.
  • Take initiative to ensure that interactions with our customers are positive and productive.
  • Have the necessary skills and training to actively resolve complaints and challenges presented by customers.
  • Provide guidance, support training and leadership to all employees.
  • Monitor training and offer guidance to employees whilst on shift.
  • Assist in all areas of the hotel during peak times to eliminate potential issues.
  • Responsibility for the health and safety of all patrons, guests and staff members.
  • Available to work varied shifts from early mornings to late evenings, including weekends and Public Holidays.

What's in it for you?

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world
  • Ability to make a difference through our Corporate Social Responsibility activities.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.



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