Hotel Operations Manager

3 weeks ago


Melbourne, Victoria, Australia Accor Full time
Job Description

We are seeking a highly skilled Hotel Operations Manager to lead our team at Novotel and Ibis Melbourne Central.

This is an exciting opportunity for a motivated individual who thrives in a fast-paced environment. As a Hotel Operations Manager, you will be responsible for coordinating and managing the day-to-day operations of the hotel, ensuring exceptional guest experiences, and leading a high-performing team.

About You

To succeed in this role, you must have excellent communication and leadership skills, with the ability to motivate and inspire your team to deliver outstanding results.

You should possess strong problem-solving skills, with the ability to think critically and make informed decisions in a dynamic environment.

As a confident and approachable individual, you will be able to build strong relationships with guests, colleagues, and stakeholders, providing exceptional customer service and support.

Key Responsibilities
  • Coordinate and manage the day-to-day operations of the hotel, ensuring seamless delivery of services and exceeding guest expectations.
  • Lead and inspire a high-performing team, fostering a positive and inclusive work culture.
  • Proactively resolve guest complaints and challenges, providing prompt and effective solutions.
  • Provide guidance, support, and training to employees, promoting their development and growth.
  • Maintain accurate records and reports, ensuring compliance with regulatory requirements and company standards.
What We Offer

In return for your hard work and dedication, we offer a competitive salary range of $60,000 - $80,000 per annum, depending on experience.

You will also enjoy a range of benefits, including:

  • Employee benefit card offering discounted rates in Accor worldwide from day one.
  • Learning programs through our Academies.
  • Opportunity to develop your talent and grow within your property and across the world.
  • Ability to make a difference through our Corporate Social Responsibility activities.
Accommodation Benefits

We offer staff accommodation at a significantly reduced rate, allowing you to save money and enjoy a stress-free lifestyle.

About Accor

At Accor, we are passionate about delivering exceptional guest experiences and creating memorable moments for our customers.

We believe in fostering a culture of diversity, inclusion, and respect, where everyone feels valued and empowered to contribute their best.



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