Senior Hotel Operations Manager

2 weeks ago


Melbourne, Victoria, Australia Accor Full time

Accor Hotels, a leading hospitality company, is seeking an experienced Senior Hotel Operations Manager to join their team in Melbourne.

About the Role

The ideal candidate will possess excellent leadership skills, with a proven track record of delivering exceptional results in a hotel management environment. As a key member of the hotel team, you will be responsible for overseeing the smooth operation of the front desk and ensuring that all guests receive a high level of service and care.

Key Responsibilities

  • Front Desk Management: Oversee the daily operation of the front desk, including guest arrivals, departures, and room allocations.
  • Team Supervision: Manage and supervise tasks of staff to ensure the highest quality service is delivered and department standards are met.
  • Loyalty Incentives: Develop and implement loyalty incentives to enhance guest satisfaction and retention.
  • Procedure Review: Review and implement procedures to improve operational efficiency and effectiveness.
  • Communication: Communicate effectively with hotel management on matters related to guest services and hotel operations.
  • Shift Handover: Supervise shift handover procedures to ensure seamless transitions.
  • Department Coordination: Coordinate with other hotel departments as required to address general administration and operations issues.

Requirements

  • Customer Service: Possess a natural customer service style that sets you apart from the rest.
  • Hotel Experience: Previous experience in the hotel industry or a similar role is essential.
  • Leadership Skills: Demonstrate natural leadership skills with a proven track record of developing and motivating teams.

What We Offer

  • Competitive Salary: AU$60,000 - AU$80,000 per annum, depending on experience.
  • Benefits Package: Comprehensive benefits package, including ALL Heartist employee benefits card, offering discounted rates in Accor worldwide on accommodation and food & beverage.
  • Learning Programs: Access to ongoing training and development opportunities through our Learn Your Way Academy platforms.

About Us

At Accor, we value diversity, equity, and inclusion. We encourage applications from individuals who share our passion for delivering exceptional guest experiences.



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