ServiceNow Technical Lead

2 days ago

Melbourne, Victoria, Australia beBeeService Full time $140,000 - $150,000
About Our ServiceNow Technical Lead Role

As a key member of our ServiceNow Operations team, this technical lead role involves close collaboration with other team members to ensure exceptional customer support in ServiceNow.

Key responsibilities include:

  • Oversee the efficient delivery of ServiceNow managed services by all team members
  • Support the delivery of enhancements and deployment of new features
  • Resolve complex configuration and integration challenges
  • Act as a technical escalation point for team members
  • Triage and monitor workload to ensure high-quality delivery within agreed SLA parameters
  • Lead day-to-day operations including stand-ups, escalations, coaching with the team
  • Work closely with the ServiceNow Operations Manager to deliver on team strategy

The ideal candidate will possess:

  • 5+ years' experience in a ServiceNow Developer/Engineer position
  • A creative, strategic, and thoughtful leadership approach
  • Strong knowledge across multiple ServiceNow modules
  • Proven experience managing multiple tasks in a busy environment
  • Ability to describe ServiceNow Best Practices
  • Excellent communication and customer service skills
  • Willingness to learn and grow
  • Relevant industry certifications

Our Offerings Include:

  • Flexible working arrangements (WFH & office)
  • Strong investment in training and upskilling - certifications provided
  • Mature team environment with a high level of engagement
  • Opportunities for company social events

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