Holiday Rentals Specialist

23 hours ago


Shoalhaven City Council, Australia beBeeCustomer Full time $60,000 - $72,000
About the Role

As a Customer Service professional, you will play a vital part in ensuring customer satisfaction and support in our Holiday Rentals department.

Your daily interaction with clients will be key to delivering exceptional service and enhancing customer experience. You will handle phone enquiries, manage customer experiences, resolve issues, and provide top-notch service to meet our high standards.

This is a Full-time position on a 7-day roster, Monday to Sunday, 10am - 6pm.

Key Responsibilities
  • Handle phone enquiries from clients
  • Manage customer experiences and resolve issues promptly
  • Provide exceptional service to enhance customer satisfaction
  • Work collaboratively with the team to achieve our goals
Requirements
  • Certified in Customer Support and Customer Service
  • Experience in Customer Satisfaction and Customer Experience
  • Strong Phone Etiquette and Excellent verbal and written communication skills
  • Ability to work on-site in Culburra Beach, NSW
  • Previous experience in the holiday or permanent rentals industry is a plus
  • High level of organisational skills and attention to detail
Benefits

We offer a competitive remuneration package, including $60K per annum + Superannuation.



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