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Customer Service Representative

2 months ago

Wollongong City Council, Australia Medibank Private Limited Full time
About Us

At Medibank Private Limited, we're dedicated to making health insurance simpler for all Australians. Our mission is to deliver exceptional service and support to our members, and we're looking for talented individuals to join our team.

Job Summary

We're seeking a Customer Service Specialist to join our Customer Hub, where you'll play a critical role in providing outstanding service to our members. As a Customer Specialist, you'll be the heartbeat of our Customer Hub, working closely with our team to resolve complex issues and deliver exceptional member outcomes.

Key Responsibilities
  1. Provide exceptional service to our members, responding to their queries and resolving issues in a timely and professional manner.
  2. Work collaboratively with our team to identify and resolve complex issues, using your problem-solving skills and creativity to find solutions.
  3. Develop and maintain a deep understanding of our products and services, ensuring you can provide accurate and helpful information to our members.
  4. Continuously adapt your skills to meet the evolving needs of our customers, staying up-to-date with industry trends and best practices.
What We Offer
  1. A comprehensive training and onboarding program to ensure your success from day one.
  2. A team that values innovation and puts the customer at the centre of everything we do.
  3. A structured workday with clear start and finish times, scheduled breaks, and the flexibility to work from home.
  4. Opportunities for professional growth and development, including training and mentorship programs.
  5. Access to employee discount programs and subsidized private health insurance products.
About You

We're looking for someone who is passionate about delivering exceptional service, has excellent communication skills, and is comfortable working in a fast-paced environment. If you're a friendly and empathetic person who is able to build strong relationships with our members, we'd love to hear from you.

Why Join Us?

We're a company that values our people and our members, and we're committed to creating a workplace that is inclusive, diverse, and supportive. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, we'd love to hear from you.