Current jobs related to Senior Incident Resolution Specialist - Sydney, New South Wales - ServiceNow
-
Incident Resolution Specialist
6 days ago
Sydney, New South Wales, Australia Mable Full timeAbout the RoleMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. As an Incident and Complaints Manager, you will be responsible for leading a team of specialists in managing and overseeing incidents and complaints resolution, ensuring high-quality care services while maintaining...
-
Critical Incident Resolution Specialist
3 days ago
Sydney, New South Wales, Australia Macquarie Full timeAt Macquarie, we're shaping the future of finance. Our Technology division is a key driver of this vision, delivering intuitive solutions with people in mind.We're seeking an experienced Critical Incident Resolution Specialist to join our Enterprise Service Management team. This role plays a critical part in ensuring the integrity and resilience of our...
-
Senior Incident Resolution Lead
4 days ago
Sydney, New South Wales, Australia Interactive Full timeAbout the RoleWe are seeking a highly skilled Senior Incident Resolution Lead to join our Incident Management Team. This is a key position that will oversee and improve the ITIL-based Incident Management lifecycle.Key ResponsibilitiesAct as a single point of call for major incidents, coordinating with technical teams, clients, and senior management.Oversee...
-
Incident Resolution Specialist
1 week ago
Sydney, New South Wales, Australia Mable Full timeWe are seeking a highly skilled professional to join our team as an Incident and Complaints Manager at Mable. The successful candidate will be responsible for leading a team of Incidents and Complaint Specialists, managing and overseeing all aspects of incidents and complaints resolution. This role plays a crucial part in enhancing the overall quality of...
-
Critical Incident Resolution Specialist
2 weeks ago
Sydney, New South Wales, Australia Interactive Full timeRole OverviewAt Interactive, we're a dynamic force in the tech landscape, constantly growing and evolving.Key ResponsibilitiesAct as a single point of contact for critical incidents.Coordinate with technical teams, clients, and senior management during incident resolution.Develop and improve ITIL-based incident management processes.Reduce downtime through...
-
Critical Incident Resolution Specialist
9 hours ago
Sydney, New South Wales, Australia Interactive Full timeAbout UsInteractive is a cutting-edge tech company that fosters growth and evolution. We tackle complex technical challenges, making us a dynamic force in the industry.Job Description:OverviewWe're seeking an exceptional Critical Incident Resolution Specialist to join our renowned Incident Management Team. As a key player, you'll work closely with customers...
-
Major Incident Resolution Specialist
3 weeks ago
Sydney, New South Wales, Australia Interactive Full timeMajor Incident Manager RoleAt Interactive, we're a dynamic force in the tech landscape, constantly growing and evolving. Our Incident Management Team is geared up to tackle any technical challenges our customers may encounter.As the Major Incident Manager, your role goes beyond coordination – you'll work closely with customers and our service delivery...
-
Incident and Complaints Resolution Manager
3 weeks ago
Sydney, New South Wales, Australia Mable Full timeAbout the RoleMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. We are seeking a highly skilled and dedicated professional to join our team as an Incident and Complaints Resolution Manager.Key ResponsibilitiesDevelop and implement effective incident management procedures and...
-
Incident and Complaints Resolution Manager
3 weeks ago
Sydney, New South Wales, Australia Mable Full timeMable is seeking a highly skilled professional to join our team as an Incident and Complaints Resolution Manager.This role plays a crucial part in enhancing the overall quality of care and client satisfaction within our organization.Key Responsibilities:Incident Management:Develop and implement effective incident management procedures and protocols.Monitor,...
-
Incident and Complaints Resolution Manager
3 weeks ago
Sydney, New South Wales, Australia Mable Full timeMable is seeking a highly skilled professional to join our team as an Incident and Complaints Resolution Manager.This role plays a crucial part in enhancing the overall quality of care and client satisfaction within our organization.Key Responsibilities:Incident Management:Develop and implement effective incident management procedures and protocols.Monitor,...
-
Senior Incident Manager
1 month ago
Sydney, New South Wales, Australia Macquarie Full timeAbout the RoleWe are seeking a highly skilled Senior Incident Manager to join our Enterprise Service Management team at Macquarie. As a key member of our global team, you will play a critical role in promoting reliability, risk management, and operational excellence.Your primary focus will be on maintaining high service quality, adhering to technology...
-
Senior Incident Manager
3 weeks ago
Sydney, New South Wales, Australia Macquarie Full timeRole OverviewAs a Senior Incident Manager at Macquarie, you will play a critical role in maintaining high service quality, adhering to technology standards, and implementing modern practices like SRE. You will be part of a global team promoting reliability, risk management, and operational excellence.Key ResponsibilitiesLead the coordination of responses to...
-
Senior Incident Manager
4 weeks ago
Sydney, New South Wales, Australia Macquarie Full timeAbout the RoleWe are seeking a highly skilled Senior Incident Manager to join our Enterprise Service Management team at Macquarie. As a key member of our global team, you will play a critical role in promoting reliability, risk management, and operational excellence.Key ResponsibilitiesLead the coordination of responses to priority technology incidents,...
-
Senior Incident Manager
4 weeks ago
Sydney, New South Wales, Australia Macquarie Full timeAbout the RoleWe are seeking a highly skilled Senior Incident Manager to join our Enterprise Service Management team at Macquarie. As a key member of our global team, you will play a critical role in promoting reliability, risk management, and operational excellence.Key ResponsibilitiesLead the coordination of responses to priority technology incidents,...
-
Incident Management Specialist
7 days ago
Sydney, New South Wales, Australia Interactive Full timeAbout the Role:At Interactive, we're not just a tech company - we're a dynamic force in the tech landscape, constantly growing and evolving. Our Incident Management Team is geared up to tackle any technical challenges our customers may encounter. Key Responsibilities:Act as a single point of call for major incidents, providing clear communication and...
-
Senior Incident Management Specialist
4 days ago
Sydney, New South Wales, Australia Amazon Full timeJob OverviewWe are seeking an exceptional Senior Incident Management Specialist to join our world-class Central Technical Operations Services (C-TOS) team. As the first line of defense for maintaining high availability on the Amazon Retail Website, this role provides critical incident response and management for the entire Amazon ecosystem.
-
Senior Incident Manager
2 weeks ago
Sydney, New South Wales, Australia Macquarie Full timeTransform Service Delivery with Incident Management ExpertiseAt Macquarie, we're dedicated to enhancing customer value and service resilience through robust Technology processes. As an Incident Manager, you'll join a global team promoting reliability, risk management, and operational excellence in the APAC region.Key responsibilities include:Coordinating...
-
Incident Response Specialist
4 weeks ago
Sydney, New South Wales, Australia SecureWorks Australia Pty Ltd (7380) Full timeJob Title: Incident Response SpecialistSecureworks is seeking a highly skilled Incident Response Specialist to join our team. As an Incident Response Specialist, you will be responsible for managing the technical and non-technical aspects of incident response, conducting investigative analysis, and developing tailored remediation plans.Key...
-
Senior Incident Manager
3 weeks ago
Sydney, New South Wales, Australia Macquarie Full timeRole OverviewWe are seeking a highly skilled Incident Manager to join our Enterprise Service Management team at Macquarie. As an Incident Manager, you will play a critical role in maintaining high service quality, adhering to technology standards, and implementing modern practices like SRE.Key ResponsibilitiesLead the coordination of responses to priority...
-
Incident Management Specialist
2 weeks ago
Sydney, New South Wales, Australia Palantir Technologies Full timePalantir Technologies is seeking a skilled Incident Management Specialist to join our team. As a key member of our centralized team, you will be responsible for managing critical outages and ensuring the stability of our products. Your excellent communication and problem-solving skills will enable you to triage, troubleshoot, and coordinate the resolution of...
Senior Incident Resolution Specialist
2 months ago
We are seeking a highly skilled Senior Incident Resolution Specialist to join our team at ServiceNow. As a key member of our Global Technical Support team, you will be responsible for managing critical customer situations and driving incident resolution.
Key Responsibilities- Drive incidents to resolution and ensure accurate and timely customer and executive level communications.
- Ensure the correct resources are working on the resolution of major incidents appropriate to the severity and identify when escalation is required and trigger such escalation accordingly.
- Ensure that incident management processes are followed and that incident post mortems are completed to capture process deviations and areas for improvements.
- Coordinate with peer managers worldwide on resources, issues, and schedules.
- Manage and report ongoing CritSit metrics.
- Support accurate and consistent maintenance of technical and management escalation processes.
- Create and maintain recovery playbooks for commonly occurring customer patterns and issues.
- Primary lead for Technical Support during customer outages.
- Minimum of 5 years experience in critical/crisis situation management for technical customer escalations.
- Bachelor's degree in business, computer science, engineering, or related field or equivalent experience.
- Excellent communication skills (both verbal and written).
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Customer focus and ownership, use of own initiative, and a proactive approach to work.
ServiceNow is a global market leader in innovative AI-enhanced technology, bringing value to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
We provide competitive compensation, generous benefits, and a professional atmosphere. This is a collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.
