Customer Service Specialist

1 week ago

Melbourne, Victoria, Australia Real Estate Career Developers Full time
About the Role

We are seeking a highly organized and detail-oriented Customer Service Specialist to join our sales administration team at Real Estate Career Developers.

Key Responsibilities:

  • Manage sales files, ensuring compliance with industry guidelines and best practices.
  • Oversee vendor-paid advertising campaigns and update CRM systems, prioritizing efficient data management.
  • Coordinate pre-sale and post-sale correspondence with vendors, solicitors, and tenants, maintaining open communication channels.
  • Assist sales consultants with listing updates and quality control of documentation, ensuring accuracy and attention to detail.
  • Support the onboarding of new team members and contribute to day-to-day administrative tasks, fostering a collaborative environment.

Requirements:

  • Proven experience in administrative support, preferably in a sales or customer-facing role.
  • Strong organizational skills and ability to manage competing priorities, ensuring seamless workflow.
  • Proficiency in CRM systems, particularly Box & Dice, and Microsoft Office suite, staying up-to-date with software developments.
  • Excellent written and verbal communication skills, facilitating effective collaboration and client relationships.
  • Ability to adapt to changing circumstances and work efficiently under pressure, remaining composed and focused.

What We Offer:

  • A stable Monday-to-Friday work schedule.
  • Mentoring opportunities with senior leaders and partners, promoting professional growth.
  • Ongoing training, coaching, and personal development programs, enhancing skills and expertise.
  • Annual charity events, encouraging community engagement and social responsibility.

Salary: Our estimated annual salary range is AU$60,000 - AU$80,000, reflecting the responsibilities and requirements of this role. Please note that salaries may vary based on location, experience, and other factors.

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