Customer Service Professional

4 days ago

Sydney, New South Wales, Australia beBeeSupport Full time $65,000 - $95,000
Customer Support Specialist Role

This role involves working with the onboarding team to provide dedicated support to customers post go-live and preparing them for transition to a business-as-usual status.

Key Responsibilities:

  • Manage customer interactions and provide support using Medical Director tools for case management and tracking, adhering to service level agreements for response times.
  • Demonstrate empathy towards customers in hypercare to provide focused support during their early stages of go-live and change management.
  • Use excellent time management skills to respond to multiple customers, ensuring they're successful in leveraging and loving their Helix solution.
  • Prepare customers for their transition to the Customer Experience team through case management and enablement with navigating and using Medical Director customer support tools.
  • Contribute to the onboarding team's ongoing productivity initiatives.

Requirements:

  • Excellent written and verbal communication skills with the ability to articulate technical problems and solutions.
  • A deep care for customer support and the role it plays in making a customer-centric team successful.
  • Prior experience in customer service for a growing technology company.
  • The recognition that every bit of work makes a real difference in keeping our customers delighted.
  • Exposure to CSM software systems to track and manage enquires.

Benefits:

  • Free Telstra mobile phone and plan for eligible employees.
  • Multiple leave options including paid parental, annual, sick, and COVID-19 Pandemic Leave.
  • Purchase leave options.
  • Flexible Work Policy that includes flexible hours and work from home options.

Other Opportunities:

  • 24/7 professional and confidential support for you and your family via Benestar.
  • 25% discount on Telstra services including home broadband and post-paid mobiles.
  • Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance, and more.
Why Work With Us?

As a customer-centric organization, we prioritize our customers' needs and strive to make a positive impact in their lives. Our team is passionate about delivering exceptional support and ensuring our customers are satisfied.

Our culture values diversity, inclusion, and employee well-being, offering opportunities for growth, development, and career advancement. Join us to be part of a dynamic team environment where you can bring your whole self to work and contribute to creating value for our customers and stakeholders.

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