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Superannuation Specialist

3 weeks ago

Brisbane, Queensland, Australia beBeeClient Full time $60,000 - $80,000
Job Title

We are seeking 26 passionate professionals to join our team as Client Solutions Specialists. In this key contact centre role, you will be the first point of contact for clients and financial advisers, delivering outstanding service via phone, email, and web chat.

  • Handle inbound calls and emails from clients and financial advisers
  • Provide accurate information and support across superannuation, insurance, investments, and pensions
  • Address enquiries and resolve issues in an efficient and professional manner
  • Maintain accurate and up-to-date records of all client interactions
  • Collaborate with a diverse team to meet and exceed performance targets
  • Uphold the company's values and ensure high service standards in every interaction

Required Skills and Qualifications:

  • Excellent verbal and written communication skills
  • Strong interpersonal skills and a genuine passion for helping others
  • Positive attitude with a commitment to delivering exceptional service
  • Willingness to learn and adapt to new information, systems, and processes
  • Availability to work a rotating roster between 8 am and 8 pm, Monday to Friday
  • Comfortable working in a hybrid model (minimum 2 days in the office per week, with flexibility to do more)

Benefits:

  • Flexibility: Hybrid Work Model
  • Your Future: Income Protection Insurance
  • Work/Life Balance: Flexible Time Off
  • Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
  • Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
  • Training: Hands-On, Team-Customised, including SS&C University
  • Extra Perks: Discounts on fitness clubs, travel and more

Others:

  • We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation.
  • We strive to have a workforce that is diverse in the widest sense.