Customer Service Representative

6 days ago

Melbourne, Victoria, Australia City Facilities Management Full time

Company Overview

City FM Australia, a leading provider of facilities management services, is seeking an enthusiastic and motivated customer service representative to join their professional team. With a focus on safe, successful, and sustainable outcomes, City FM Australia delivers world-class solutions to its partners.

Estimated Salary: AU$70,000 - AU$80,000 per annum, depending on experience, plus penalty rates for weekend work.

Job Description:

We are looking for a dedicated individual to provide exceptional customer service as a customer service representative. Your key responsibilities will include effectively managing high volumes of inbound and outbound calls, resolving problems logged by customers, accurately capturing data, and working towards realistic KPIs. You will also be required to build strong relationships and rapport with internal and external customers.

Required Skills and Qualifications:

  • At least 12 months' experience working in a helpdesk or call centre environment.
  • Exceptional customer service focus and excellent communication skills, both written and verbal.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Able to attend 2 weeks of paid on-site training at the commencement of the role.

Benefits:

  • Primarily work from home with occasional attendance at the office on weekends.
  • Free on-site secure parking at our custom-designed modern building.
  • Supportive, fun, and encouraging team environment with above-award wages and penalty rates.
  • Career progression opportunities through our extensive learning and development programs.
  • Discounts Hub offering exclusive discounts across major Australian retailers.

Additional Information:

City FM Australia is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual team member. Please note that we do not accept unsolicited resume referrals from recruitment agencies.

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