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Ecommerce Strategist
2 weeks ago
Job Description:
We're seeking a highly skilled Mid Market Customer Success Manager to join our Sydney team. As a critical part of our success, you will be responsible for delivering exceptional assistance to our customers with the highest level of quality in both product knowledge and communication skills.
Responsibilities:
- Establish strong relationships with ~40 Mid Market/Enterprise Klaviyo customers.
- Strategically consult with customers to devise strategies to help increase email and SMS revenue for all customers through the Klaviyo platform.
- Use creative problem solving to help customers reach their business goals and maximize the value they are getting from Klaviyo.
- Build strong relationships with customers to drive executive stakeholder alignment on both the customer and Klaviyo side.
- Communicate effectively to provide answers to questions for both technical and non-technical end users while also supporting a wide range of technologies to reach their goals.
- Ensure customer sentiment is strong, serving as an internal advocate for your customers and leading cross-functional efforts to solve for the customer.
Requirements:
- 5+ years of account management experience with a track record for building and nurturing relationships with multiple stakeholders on an account at a time.
- Excellent program management skills, able to own customer projects from scoping & planning through to implementation and measuring success.
- Trusted advisor to customers, able to assist in prioritizing initiatives based on competing priorities and resources.
- Excellent communication skills via phone, video conference and email.
- Curious and eager to learn.
- Adaptable to change and thrive working in a fast-paced environment.
- Experience managing customer relationships through Salesforce, Gainsight or similar CRMs and experience using email / SMS marketing platforms and E-Commerce platform.
Benefits:
- Competitive salary range: $124,000 — $186,000 AUD.
- Comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
About Us:
At Klaviyo, we empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we're developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers.