Claims Manager Position

2 days ago

Brisbane, Queensland, Australia beBeeLeadership Full time $100,000 - $140,000
Key Role: Claims Team Lead

The Frontline Team Leader plays a pivotal role in leading and developing a high-performing team of dedicated claims consultants, ensuring the delivery of exceptional customer service and efficient claim resolution throughout the entire customer journey.

  • Lead & Develop Your Team: Guide, inspire, and manage a team of motor claims consultants, fostering their professional growth through expert coaching, constructive feedback, and continuous learning. You'll conduct performance reviews, identify training needs, and celebrate successes.
  • Drive Claims Excellence: Oversee the prioritisation and allocation of claim portfolios, ensuring optimal efficiency and service levels. You'll support your team in managing their claims, conducting thorough reviews, and providing necessary authorisations in line with company policies.
  • Be Our Technical & Compliance Expert: Provide expert technical support on product knowledge, claims processes, system usage, and compliance requirements, ensuring strict adherence to all regulatory and internal standards.
  • Champion Risk & Advocacy: Actively cultivate your team's awareness and ownership of our company's risk framework. You'll promote the understanding that good risk practice is everyone's responsibility, whilst passionately advocating for our customers, especially those who are vulnerable.
  • Optimise Performance: Regularly monitor team performance against key metrics and service level agreements, implementing proactive measures and corrective actions to drive continuous improvement and ensure we consistently exceed expectations.

To excel in this role, you must have proven leadership experience within a claims or customer service environment, a genuine passion for coaching, mentoring, and developing individuals to reach their full potential, an excellent understanding of claims processes, product knowledge, and compliance requirements, a strong customer-centric approach with a commitment to advocacy, particularly for vulnerable customers, the ability to foster a positive, collaborative, and risk-aware team culture, demonstrated experience in performance management and driving continuous improvement initiatives, and exceptional communication and interpersonal skills.

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