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Lending Fulfilment Team Lead
2 weeks ago
As a seasoned leader, you will be responsible for guiding and directing a team of 12-15 Operations Officers to deliver exceptional operational performance and consistently high levels of service.
Key Responsibilities:- Monitor and evaluate team performance, oversee, guide and direct the day-to-day running of the business in line with target performance outcomes and policy adherence.
- Closely review team member performance, identifying areas for improvement and implementing necessary coaching, training and development for team members.
- Ensure high levels of customer satisfaction by intervening in any serious or complex complaints and ensuring swift resolutions.
- Collaborate with cross-functional teams to ensure seamless experience for customers and stakeholders.
To succeed in this role, you will require:
- Minimum 3 years' leadership experience in Financial Services or a related industry with strong capability in workforce planning, resource management, coaching, and performance uplift to drive team and organisational outcomes.
- Minimum 5 years' experience in Operations, ideally with a comprehensive understanding of home lending and settlements including cross-state settlement requirements.
- A solid working knowledge of home settlement platforms including PEXA. Experience with Dye & Durham and LendFast would be advantageous.
- Leadership skills, ability to lead through change, influence across business units, and represent your business unit in strategic and risk discussions.
- Minimum Diploma in leadership or a financial service-related field.
