Injury Management Professional
1 week ago
We are seeking a highly skilled Injury Management Professional to join our team. This is a full-time, permanent position based in the Melbourne office, with flexibility to work from home up to 3 days per week.
About the RoleAs an Injury Management Professional, you will act as a subject matter expert in workplace injury management practices, supporting claims employees to design and implement effective return to work, return to life, and recovery strategies, while ensuring the delivery of an exceptional customer experience.
Key Responsibilities- Support claims professionals in delivering exceptional customer outcomes through strategic guidance and clinical insight.
- Triaging, reviewing and assessing complex treatment and surgery requests in line with Legislation, Clinical Framework, and Worksafe Policy.
- Advising on complex treatment plans and claims strategies, and resolving barriers to recovery.
- Proactive collaboration with treating health practitioners to oversee injury management, recovery and rehabilitation.
- Driving professional development and continuous improvement initiatives across the claims teams.
- Reviewing claim files, recommending risk mitigation strategies, and partnering with leaders to meet performance business goals.
- Allied health qualifications (e.g., Occupational Therapy, Physiotherapy, Nursing, Psychology, Social Work, Exercise Science) with a strategic mind and a deep understanding of injury management.
- Strong knowledge of clinical practice guidelines, relevant policies and legislation.
- Proven experience managing complex injuries, including mental health, serious physical trauma, and fatalities.
- Experience in insurance or workers compensation would be highly desirable.
- Mental Health First Aid certification (advantageous).
- A vibrant, collaborative innovative team culture.
- Flexibility with opportunity to WFH when you are fully trained in your role.
- A corporate wellbeing program with discounted health insurance and gym membership.
- Access to discounts at over 350 retailers through our Rewards Hub program.
- Entitlement to an annual tenure and performance-based recognition reward.
- Comprehensive learning and development support.
- Companywide events to celebrate success.
- Quarterly Reward and Recognition Awards.
- Up to 16 weeks paid parental leave, plus super.
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