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Front Desk Ambassador

1 week ago

Sydney, New South Wales, Australia Rydges Hotels Limited Full time

Rydges Hotels Limited is a part of EVT, an Australian-owned company with a rich history in hospitality and leisure.

Company Overview

We have over 100 years' experience in providing quality services to our guests. Our hotels are located in prime positions across Australia and New Zealand, offering a unique blend of comfort and convenience.

Our Mission

We believe in peace of mind travel, where our guests can feel connected, relaxed, and at ease. We strive to provide exceptional experiences that meet their needs and exceed their expectations.

Job Description

We are seeking a Guest Services Agent to join our dynamic front office team at Rydges Bankstown. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities:

  • Manage the day-to-day operations of the front desk
  • Provide timely and efficient check-in and check-out services
  • Respond to guest inquiries and resolve any issues promptly
  • Collaborate with other departments to ensure a smooth guest experience
Required Skills and Qualifications

To succeed in this role, you will need:

  • Minimum one year of hotel front office experience
  • Experience with Opera or similar hotel PMS systems
  • The flexibility to work a rotating roster of AM, PM, and Overnight shifts, as well as weekends and public holidays
  • A friendly and outgoing personality
  • The ability to work well in a high-pressure environment
Benefits

We offer a competitive salary and benefits package, including:

  • A fun and dynamic work environment
  • Ongoing training and development opportunities
  • A supportive team culture
  • Opportunities for career growth and advancement