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Concierge and Guest Services Representative

2 months ago

Perth, Western Australia Glad Group Full time
{"About the Role": "

We are seeking a highly skilled and enthusiastic Concierge to join our team at Perth's leading premium retail centre in the heart of Karrinyup.

The Concierge will be responsible for providing exceptional customer service to tenants and visitors, ensuring a seamless and enjoyable experience.

", "Key Responsibilities": "
  • Identify opportunities to improve service delivery and implement changes to enhance the overall experience.
  • Manage service requests, ensuring prompt and satisfactory resolution.
  • Coordinate centre services, including display case maintenance and gift card sales.
  • Assist with marketing events and organize delivery of statements and mail-outs.
  • Provide excellent customer service, responding to inquiries and resolving issues in a timely manner.
  • Collaborate with the security team to maintain a safe and secure environment.
", "Requirements": "
  • Previous experience in concierge and customer service.
  • Intermediate computer skills.
  • Excellent attention to detail and communication skills.
  • Ability to work independently and as part of a team.
  • Enthusiastic approach to delivering exceptional customer service.
", "About Us": "

Glad is a proud Equal Opportunity Employer and Champion of genuine action towards Reconciliation.

We strive to create a diverse and inclusive workplace, where everyone feels valued and respected.

", "Why Join Us": "

At Glad, we offer a dynamic and supportive work environment, with opportunities for growth and development.

We are committed to making a positive impact in our community and are seeking like-minded individuals to join our team.

", "Contact Information": "

Please submit your application, including your resume and a cover letter, to [insert contact information].

", "Language": "en-US"}