Leading Incident Resolution Specialist

2 days ago

Canberra, ACT, Australia beBeeIncident Full time $200,000 - $250,000
Incident Management Expert

Your role will be to coordinate the response to major incidents, implementing processes and procedures to minimize their impact on business operations. This is a critical position that requires strong leadership skills and the ability to work effectively with cross-functional teams.

Key Responsibilities:
  • Establish and maintain incident management policies, procedures, and standards.
  • Chair regular meetings to review and assess the status of major incidents, assign priorities, and coordinate response activities.
  • Lead and coordinate cross-functional teams to ensure timely resolution of major incidents.
  • Communicate effectively with stakeholders, providing regular updates on major incident status, progress, and outcomes.
  • Conduct post-incident reviews and lessons learned sessions to identify root causes and opportunities for improvement.
Requirements:
  • A strong background in incident management, excellent communication and leadership skills, and experience working with cross-functional teams.
  • A Bachelor's degree in information technology, Business Administration, or related field.
  • 5+ years of experience in incident management or related roles.
  • Experience with incident management tools and platforms is desirable.
What We Offer:

We are committed to creating an environment where employees can enjoy a positive work-life balance. We embed hybrid working in all that we do and make flexible working arrangements the day-to-day reality for our people.

As part of our team, you will have access to a diverse collective of free-thinkers, entrepreneurs, and industry experts. You will love the exposure to the scale of transformation, the depth of expertise, and the opportunities for growth.

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