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IT Incident Management Professional

3 weeks ago

Canberra, ACT, Australia beBeeIncidentManager Full time $90,000 - $125,000
About the Role

We are seeking an IT professional to manage ICT incidents and drive root cause prevention to ensure high service availability.

This role oversees incident response, classification, prioritization, escalation, resolution, and closure in line with ITIL standards.

Key Responsibilities
  • Lead major incident responses, coordinating technical teams to restore services quickly.
  • Ensure incidents are classified, prioritized, escalated, resolved, and closed following industry best practices.
  • Document and manage problems to resolution, ensuring permanent fixes.
Requirements
  • Proven experience managing enterprise-level IT incident management functions.
  • Strong knowledge of ITIL v3 or v4 practices.
  • Experience coordinating major incident response across technical and business teams.
About You
  • You have a proven track record of successfully managing complex IT projects.
  • You possess excellent communication skills and can effectively coordinate with cross-functional teams.
  • You stay up-to-date with the latest industry trends and technologies.