Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia Tal Services Limited Full time
Role Overview

We are seeking a highly skilled Customer Service Representative to join our Claims Support team at Tal Services Limited.

This role involves providing exceptional customer service and support in handling claims-related inquiries and tasks. As a key member of our team, you will be responsible for ensuring that customers receive timely and accurate information regarding their claims.

Key Responsibilities
  • Claims Handling: Assist customers with claims-related inquiries, provide updates on claim status, and resolve issues in a timely and professional manner.
  • Documentation: Prepare and maintain accurate records of customer interactions, including claims documentation and correspondence.
  • Communication: Develop strong relationships with customers, stakeholders, and internal teams to ensure seamless communication and collaboration.
  • Problem-Solving: Identify and escalate complex issues to senior colleagues or management, providing solutions or recommendations as needed.
Requirements
  • Customer Service Experience: Minimum 1-2 years of experience in a customer-facing role, preferably in a claims or insurance environment.
  • Technical Skills: Proficient in Microsoft Office Suite, particularly Excel, Word, and Outlook.
  • Communication Skills: Excellent written and verbal communication skills, with the ability to adapt to different communication styles and tone.
  • Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
What We Offer
  • Salary: $60,000 - $80,000 per annum, depending on experience.
  • Benefits: Competitive salary, comprehensive training program, and opportunities for career growth and development.
  • Work-Life Balance: Flexible work arrangements, including remote work options, to support work-life balance and employee well-being.

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